Training Course Details

Course Name:

CUSTOMER SERVICE EXCELLENCE

Course ID:

1008245

Provider Name:

Approved for:

Description:

This course will help customer-facing employees to bring the voice of the customer inside their organization as a way to gather actional customer focused information to improve customer service. Using either in-person or virtual training, participants will learn the interpersonal skills needed to improve both internal and external customer service; identify and remove barriers to customer satisfaction; enhance customer loyalty; and better understand and manage difficult customers. This course is ideal for managers and supervisors who perform a customer service function in your organization. Recommended course size is 7-15 participants.

Training Subtype:

Customer Service Training

Location:

On Site at Employer Location

Boston , MA 02205

[On-site at Employer Location]

Program Results In:

-NA-

Course Length:

4 week(s)

Average No. of Hours/Week:

4 Hrs

On-line Course Schedule:

http://www.hplinc.com

Cost/Student:

Includes:

$795.00

Tuition

Flat Rate Course:

(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)

Performance Summary

Program Year (Most Recent):

2022

Number of Program Participants:

175

Participant Completion :

0 0%

Number of Educational Outcomes:

0 0%