Business Process Improvement for Small Businesses is a viable option for companies with 15 or fewer employees trying to improve efficiency, productivity, cost base, customer responsiveness, speed to market of new offerings, merging of processes post acquisition, and flexibility. By eliminating ''fat'' in the processes, an organization is able to make itself ''lean.'' Content is delivered both live and virtually, led by the instructor, during work hours. Presentation, discussion, discovery and practical application are key instruction methods. Anyone involved in improving processes and efficiencies either in the office or on the shop floor will benefit.