This course provides an introduction to a systematic approach for clearly defining problems and identifying and verifying their root cause(s). It provides a step-by-step problem-solving methodology as well as an overview of the 8D (8 Discipline) technique – and how to make future 8D investigations go more smoothly, quickly, and effectively. Through lectures and classroom exercises participants will learn how to make their future problem investigations more valuable and meaningful for realizing cost savings and process improvement. This course is designed for team leaders, managers, executives, supervisors, and facilitators who are responsible for solving problems in their workplace. Training is available on-site at your organization.