Training Course Details

Course Name:

CUSTOMER SERVICE EXCELLENCE

Course ID:

1107135

Provider Name:

Approved for:

Description:

This course is for anyone in a Customer Service position. The training is onsite or virtual and uses the adult-learning model. Focus is on retaining and upselling customers, relationship building, and increasing customer satisfaction ratings. Topics include: Cross selling, Handling difficult situations, Optimizing the customer service call process. Skills are developed in the areas of Empathy, Tonality, How to identify new opportunities, Words/phrases to avoid, How to give bad news, and Dealing with an irate customer. Best practices are examined for the call greeting and overall demeanor, customer interaction, information handling and knowledge, and sales approach.

Training Subtype:

Customer Service Training

Location:

114 Raddin Road

Groton, MA 01450

[On-site at Employer Location]

Program Results In:

-NA-

Course Length:

4 week(s)

Average No. of Hours/Week:

3 Hrs

On-line Course Schedule:

http://www.growthco.com/goals/training-and-development/essential-soft-skills-courses/

Cost/Student:

Includes:

$5,040.00

Supplies
Tuition

Flat Rate Course:

(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)

Yes

Performance Summary

Program Year (Most Recent):

2016

Number of Program Participants:

150

Participant Completion :

0 0%

Number of Educational Outcomes:

0 0%