This program provides useful and important information for any manager or supervisor who has employees from different cultural backgrounds. It goes beyond the cliché of ‘understanding’ differences, and offers realistic tips for effectively managing differences among employees, and situations effected by those differences.
•Increase awareness of their own cultural programming
•Identify their own areas of discomfort in dealing with those who are different from them
•Identify cultural influences on behavior in the workplace
•Gain knowledge about culture to reduce potential for misunderstanding
•Gain skills for communicating with, and resolving conflict among, a diverse staff
