Help your team become customer service experts who feel confident and ready to handle even the most difficult situations. Our training program features four interactive lessons: Create a Customer Service Excellence Mindset, Own Each Customer Interaction, Positively Leverage Challenging Customer Moments and Professional Balance. Our expert facilitators can deliver this program virtually, or face-to-face at your office. Our team is skilled in providing training through hands-on lessons, small-group breakouts, and real-world case studies. This series is ideal for any employee who interacts with customers either internally or externally. The cost of this training varies based on if it is held in-person or virtual, and for AIM member companies.