Training Course Details

Course Name:

CUSTOMER SERVICE II: FROM REPRESENTATIVE TO PROFESSIONAL

Course ID:

1112374

Provider Name:

Approved for:

Description:

This training is for any customer facing employee at any level of the company. It is onsite or virtual, using the adult-learning model. Objectives to learn how to retain customers and improve customer service. Topics include how to create a positive attitude about servicing customers, how to serve and not sell a customer, how to identify the FABs (Features, Advantages, Benefits) of products and services, Words to Never Use, Best Service Tactics, How to ask questions to determine needs of customers. Participants will be able to immediately implement tools, tactics, and learnings into their real-world jobs.

Training Subtype:

Customer Service Training

Location:

114 Raddin Road

Groton, MA 01450

[On-site at Employer Location]

Program Results In:

-NA-

Course Length:

5 week(s)

Average No. of Hours/Week:

3 Hrs

On-line Course Schedule:

Cost/Student:

Includes:

$5,250.00

Travel Expenses
Supplies
Other
Tuition

Flat Rate Course:

(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)

Yes

Performance Summary

Program Year (Most Recent):

2016

Number of Program Participants:

175

Participant Completion :

0 0%

Number of Educational Outcomes:

0 0%