This in-house version of our virtual workshop on “Problem-Solving and Decision-Making” introduces participants to the structure of an effective problem-solving process and details the essential components that help ensure successful outcomes. The problem-solving framework discussed in this workshop is applicable to a wide range of complex issues, and the workshop includes individual and group exercises that allow participants to practice the use of the elements of this framework in addressing a specific problem directly relevant to them. The problem-solving framework presented in this workshop is universally applicable and can benefit employees and associates at all levels within an organization and throughout most industries.