Skilled, safe driving, a strong customer service focus is essential for the professional driver. These key team members are the face of your organization, not only to your customers but to those on the road as well. This highly interactive session explores the service challenges of the job for drivers. Customer characteristics and a range of situational responses are reviewed, along with strategies to minimize and gain loyalty. An exercise surrounding the many variables to effective communications and active listening is also introduced. This course is for good, new or experienced drivers who interact with customers, either internally or externally, and desire to provide exceptional service.