The Customer Service program spans four modules, aiming to enrich workplace culture, colleague communication, and consumer engagement. Shifting from conflict avoidance to resolution and honing active listening will boost office morale. Through evaluating methods and expertise that add value to interactions, participants become company advocates, enhancing customer retention and satisfaction. Simulations unveil customer perception's loyalty impact and instill a "ready to assist" client approach, giving individuals skills to proactively manage expectations and improve communication. Sales Pros, Managers, Directors, C-Level Execs, Business Development, Account Execs, and Client Services Reps can join in person or virtually.