In the Conflict Resolver workshop trainers showcase how leveraging conversation can and will resolve conflicts through the instruction of key communication skills, such as exercising emotional intelligence and active listening. Tactics learned by participants include identifying triggers, conveying empathy, and facilitating conversations with an open mind. Modules and simulations focus on difficult, sensitive conversations that can challenge workflow. With the implementation of perspective-taking skills, individuals will learn how to disagree constructively, respond with a constructive, collaborative mindset, and how to be assertive in their discussions, rather than aggressive. This course can be in-person or virtual.
