Where would we be without our customers? They are not a given! Do you really know who they are and what they want? In this interactive session for customer service professionals, participants will explore the value of superior customer service and how to create a service culture in the workplace. Service excellence concepts are introduced and practiced helping participants identify, respect and delight both internal and external customers while managing expectations. This course is ideal for customer service professionals to help to help them improve their customer satisfaction and create the best experience for all.
The cost of this training varies based on if it is held in-person or virtual, and for AIM member companies.