Message sent is message received. Really? How do we know? This session highlights the value of clear communications for customer service professionals when interacting with customers, both internal and external. It focuses on how common communication barriers such as perceptions, assumptions, listening and style can impact the customer experience and relationship. Participants will partake in group discussions and hands-on activities to explore techniques to remove barriers and increase communication effectiveness, which overall improves the customer experience. Our expert facilitators can deliver this program virtually, or face-to-face at your office. This is the group rate version of the course.
