“No” is a complete sentence. This engaging session focuses on difficult customers and situations, and how to build trusting, lasting professional relationships. Careful attention is given to emotional customers, although other definitions of “difficult” are explored. This session offers techniques for customer service professionals for diffusing anger, respectfully saying no, and offering fair alternatives to satisfy customers when things go wrong, while protecting your brand.
The cost of this training varies based on if it is held in-person or virtual, and for AIM member companies.
