This program illustrates the value of communication for customer service professionals in day-to-day dealings with customers, both internal and external (patients, family members, etc.). It focuses on the impact of common communication barriers, such as perceptions, personal bias, assumptions, viewpoints, and lack of practice. It also focuses on how to build trust and relationships with difficult patients. Techniques are offered for diffusing anger, saying no, and offering alternatives to help satisfy patients when things go wrong.
Our expert facilitators can deliver this program virtually, or face-to-face at your office. Our team provides training that resonates with participants through hands-on lessons and small-group activities.
