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Course Name:
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CALL CENTER SUPERVISOR
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Course ID:
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1125596 |
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Provider Name:
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WORCESTER STATE UNIVERSITY
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Approved for:
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Description:
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This course will prepare you for a supervisor role in today's complex call center. You will gain the skills you need to effectively lead your team, including performance measurement, coaching, increasing morale, staff retention, tracking KPIs, quality assurance, and workforce management. |
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Training Subtype:
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Customer Service Training
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Location:
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486 Chandler Street
Worcester, MA 016022597
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Program Results In:
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-NA-
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Course Length:
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5 week(s)
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Average No. of Hours/Week:
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9 Hrs
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On-line Course Schedule:
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http://careertraining.ed2go.com/worcstate/training-programs/call-center-supervisor/
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Cost/Student:
Includes:
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$2,195.00
Tuition
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Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
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No
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Performance Summary
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Program Year (Most Recent):
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0
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Number of Program Participants:
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Participant Completion :
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0
0% |
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Number of Educational Outcomes:
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0
0% |
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