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Course Name:
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CALL CENTER MANAGER
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Course ID:
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1125626 |
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Provider Name:
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WORCESTER STATE UNIVERSITY
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Approved for:
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Description:
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Today's call centers are built around several customer success channels, and managing these centers has become increasingly complex. This course will prepare you for a role as a call center manager. You will gain the skills needed to ensure your call center operates efficiently, including employee supervision, quality assurance, and workforce management. |
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Training Subtype:
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Telephone Skills
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Location:
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486 Chandler Street
Worcester, MA 016022597
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Program Results In:
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-NA-
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Course Length:
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3 week(s)
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Average No. of Hours/Week:
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20 Hrs
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On-line Course Schedule:
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http://careertraining.ed2go.com/worcstate/training-programs/call-center-manager/
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Cost/Student:
Includes:
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$2,995.00
Tuition
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Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
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No
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Performance Summary
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Program Year (Most Recent):
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0
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Number of Program Participants:
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Participant Completion :
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0
0% |
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Number of Educational Outcomes:
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0
0% |
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