The course is designed to provide both awareness and education through classroom and actual “hands-on” exercises in the work environment with emphasis on the Scientific Method of problem solving, team building and conflict resolution. These are competency-based skills: managers and trainers will evaluate progress and determine level of competence achieved throughout the apprenticeship period. Leadership Skills (Team Building) – In this module the trainees discover that associates and supervisors require an improved understanding of human behavior, relationships, and effective communication to meet company objectives. The students will learn to understand that supervision is a team-based activity. Delivered in person for supervisory roles.
