This course has been designed for personnel who wish to improve their leadership and facilitating skills using advanced techniques. Facilitation has become a core competency for anyone who is on a project team, leading a committee or managing people. The students will be prepared to: Effectively facilitate and manage teams, learn emotional intelligence to better lead teams, and work with colleagues, Better manage anger and inspire helpful communication to manage conflict, Identify areas for improvement. Students will learn the following- class discussion on each topic- class exercises through practical case studies- homework will be provided to ensure students’ practice. This course can be taken in-person or instructor driven via Zoom.