On-site training is for managers and employees in charge of making connections with customers and understanding key drivers of customer satisfaction. Topics include creating an initial customer connection to drive trust, detecting clues in what the customer truly needs, and confidently delivering solutions that will improve their future. Training methods include a variety of instructor led discussion, reading, self-assessments, and roleplay, for the purpose of taking conversations with customers to the next level and becoming a qualified resource for their needs.
