On-site training is for managers and employees in charge of initiating, developing, or enhancing relationships with customers, with the purpose of implementing successful takeaways from world class brands that translate to customer satisfaction and customer loyalty. The training approach includes instructor led lecture and roleplay, using proven strategies for skillful questioning during service experiences and raising awareness of non-verbal communications and human behavior (Emotional Intelligence) to better streamline customer experiences from the beginning. Key attributes of customer satisfaction will be the basis of group discussions. A strong connection with customers enhances customer and brand loyalty and helps to earn referrals.
