Training is provided via a blended learning methodology. On-site classroom learning and virtual training is available. Subjects include: How to let service drive relationships, Tactics to drive loyalty and referrals, and Earning additional business from long-term customers. Training methods include a variety of the following instructor led: lecture, discussion, reading, self-assessments, planning simulations, role play, video clips, case studies, demonstrations, group break-outs and brainstorms, group and individual presentations. Training is suited for employees who engage customers and drive business opportunities.