Training is provided via a blended learning methodology. On-site classroom learning and virtual training is available. Subjects include: Introducing a new Customer to the organization, Making a meaningful connection from Day One, Ensuring all Customer needs have been met, and Reinforcing critical touchpoints for year-one of the relationship. Training methods include a variety of the following instructor led: lecture, discussion, reading, self-assessments, planning simulations, role play, video clips, case studies, demonstrations, group break-outs and brainstorms, group and individual presentations. Training is suited for employees who open accounts for new customers.