Training is provided via a blended learning methodology. On-site classroom learning and virtual training is available. Subjects include: Foundations that Build Loyalty, Identifying Customer Needs, Presenting Product Recommendations, Overcoming Objections, Leveraging Digital Offerings for the Best Digital Experience. Training methods include a variety of the following instructor led: lecture, discussion, reading, self-assessments, planning simulations, role play, video clips, case studies, demonstrations, group break-outs and brainstorms, group and individual presentations. Training is suited for employees who open accounts for new and existing customers.
