|
Course Name:
|
CUSTOMER SERVICE STRATEGIES FOR PROFESSIONAL DRIVERS
|
|
Course ID:
|
1130276 |
|
Provider Name:
|
AIM HR SOLUTIONS/ASSOCIATED INDUSTRIES OF MA
|
|
Approved for:
|
Workforce Training Fund (WTF)(Statewide)
|
|
Description:
|
The truck door opens and out steps your company brand! In addition to skilled, safe driving, a strong customer service focus is essential for the professional driver. These key team members are the face of your organization, not only to your customers, but to those on the road as well. This highly interactive session explores the service challenges of the job for drivers. Customer characteristics and a range of situational responses are reviewed, along with strategies to minimize and gain loyalty. An exercise surrounding the many variables to effective communications and active listening is also introduced. |
|
Training Subtype:
|
Customer Service Training
|
|
Location:
|
One Beacon Street
16th Floor
Boston, MA 02108
|
|
Program Results In:
|
-NA-
|
|
Course Length:
|
1 week(s)
|
|
Average No. of Hours/Week:
|
4 Hrs
|
|
On-line Course Schedule:
|
http://aimhrsolutions.com
|
|
Cost/Student:
Includes:
|
$2,160.00
Tuition
|
|
Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
|
Yes
|
|
Performance Summary
|
|
|
Program Year (Most Recent):
|
|
|
|
