Training is provided via a blended learning methodology. On-site classroom learning and virtual training is available. Subjects include: Creating an initial Customer connection, Detecting clues in what the Customer may need, and Delivering improved service solutions. Emphasis on frontline service employees. Training methods include a variety of the following instructor led: lecture, discussion, reading, self-assessments, planning simulations, role play, video clips, case studies, demonstrations, group break-outs and brainstorms, group and individual presentations.
