Course Name:
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POSITIVELY LEVERAGING CHALLENGING CUSTOMER MOMENTS - PUBLIC
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Course ID:
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1130663 |
Provider Name:
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AIM HR SOLUTIONS/ASSOCIATED INDUSTRIES OF MA
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Approved for:
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Description:
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“No” is a complete sentence. This engaging session focuses on difficult customers and situations, and how to build trusting, lasting professional relationships. Careful attention is given to emotional customers, although other definitions of “difficult” are explored. Techniques are offered for customer service professionals for diffusing anger, respectfully saying no, and offering fair alternatives to satisfy customers when things go wrong, while protecting your brand. |
Training Subtype:
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Customer Service Training
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Location:
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One Beacon Street
16th Floor
Boston, MA 02108
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Program Results In:
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-NA-
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Course Length:
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1 week(s)
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Average No. of Hours/Week:
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3 Hrs
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On-line Course Schedule:
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http://aimhrsolutions.com/training/customer-service-certificate-series/
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Cost/Student:
Includes:
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$210.00
Tuition
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Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
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No
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Performance Summary
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Program Year (Most Recent):
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