Training Course Details

Course Name:
POSITIVELY LEVERAGING CHALLENGING CUSTOMER MOMENTS - PUBLIC
Course ID:
1130663
Provider Name:
AIM HR SOLUTIONS/ASSOCIATED INDUSTRIES OF MA
Approved for:
Description:
“No” is a complete sentence. This engaging session focuses on difficult customers and situations, and how to build trusting, lasting professional relationships. Careful attention is given to emotional customers, although other definitions of “difficult” are explored. Techniques are offered for customer service professionals for diffusing anger, respectfully saying no, and offering fair alternatives to satisfy customers when things go wrong, while protecting your brand.
Training Subtype:
Customer Service Training
Location:
One Beacon Street
16th Floor
Boston, MA 02108
Program Results In:
-NA-
Course Length:
1 week(s)
Average No. of Hours/Week:
3 Hrs
On-line Course Schedule:
http://aimhrsolutions.com/training/customer-service-certificate-series/
Cost/Student:
Includes:
$210.00
Tuition
Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
No
Performance Summary
 
Program Year (Most Recent):
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