Emotional intelligence (EI) is the ability to perceive, interpret, demonstrate, control, and use emotions to communicate with and relate to others effectively and constructively. Intellectual and technical skills are no longer enough on their own to assure success in the workplace. Emotional intelligence allows you to connect with others one-on-one and in groups. Emotionally smart people waste less time on personality conflicts, stay in control under stress and achieve greater satisfaction at work and at home. Training will have participants looking inward to their own EI, but also develop skills to identify the EI of colleagues and staff and how to communicate. Training include lecture, discussion, case studies and power point slides.
