This course develops participant’s customer service skills through recognizing and dealing with the customer’s emotions, using listening and questioning skills, and presenting information to satisfy customers. Participants will learn to create rapport with any customer or co-worker, and work toward positive outcomes. This training program encourages participants to improve their knowledge and skills by integrating work-related situations into the workshop. This course, targeted to employees facing either internal or external customers, will be taught in person in a mix of class lecture, group discussion and hands-on activities and exercises.
Training Subtype:
Customer Service Training
Location:
1 Bethany Road, Building 3, Suite 48
Hazlet, NJ 07730
[On-site at Employer Location]
Program Results In:
-NA-
Course Length:
6 week(s)
Average No. of Hours/Week:
4 Hrs
On-line Course Schedule:
Cost/Student:
Includes:
$7,800.00
Tuition
Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
Yes
Performance Summary
Program Year (Most Recent):
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