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Course Name:
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CRITICAL ELEMENTS OF CUSTOMER SERVICE
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Course ID:
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1132351 |
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Provider Name:
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MOUNT WACHUSETT COMMUNITY COLLEGE
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Approved for:
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Description:
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While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This two-day course is designed around six critical elements (including respect, understanding of a customer’s needs, responding to those needs, empowerment, accessibility, & quality) of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition. Designed for staff at every level of customer service this course will be delivered using lecture, case studies, hands on activities, and power point slides. |
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Training Subtype:
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Customer Service Training
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Location:
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444 Green Street
Gardner, MA 01440
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Program Results In:
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-NA-
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Course Length:
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5 week(s)
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Average No. of Hours/Week:
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3 Hrs
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On-line Course Schedule:
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http://www.mwcc.edu
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Cost/Student:
Includes:
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$4,425.00
Tuition
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Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
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Yes
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Performance Summary
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Program Year (Most Recent):
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