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Course Name:
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TEST COURSE
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Course ID:
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1132731 |
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Provider Name:
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TEST CORPORATION
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Approved for:
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Description:
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In this course, participants will learn how to optimize customer experience. We will cover human-centered design theory, the importance of empathy, how to streamline processes, how to create custom objects in CRMs like Salesforce, and more. Instruction will be virtual (Zoom), and the assignments consist of (a) creating a Dashboard in Salesforce, (b) working in teams of two to review a website and determine room for improvement, and (c) complete a comprehension exam. Taking this course will increase an employee’s ability to analyze gaps in performance, will expand the use of Salesforce, and will improve one’s emotional intelligence. The ideal audience for this course are website designers, program managers, and interested professionals. |
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Training Subtype:
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Listening and Communication
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Location:
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2 Oliver Street
Boston, MA 02109
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Program Results In:
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Certificate
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Course Length:
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1 week(s)
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Average No. of Hours/Week:
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2 Hrs
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On-line Course Schedule:
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Cost/Student:
Includes:
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$500.00
Tuition
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Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
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No
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Performance Summary
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Program Year (Most Recent):
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