Training Course Details

Course Name:

VALUEBUILDER TRAINING + INTERACTIVE WORKSHOP - THE CUSTOMER SCORE, MEASURING CUSTOMER SATISFACTION.

Course ID:

1132818

Provider Name:

Approved for:

Description:

Participants will learn the Net Promoter Score (NPS,) the science and psychology behind it, and how to implement it. Instruction via Zoom. Assignments: 1) View video tutorials 2) Create a customized NPS survey 3)Send survey to your client base to measure customer satisfaction and owner dependency. Interactive Workshop Activities: 1) Review NPS results 2) Compare to Market Average + World Class businesses 3) Leverage promoters as references 4) Address concerns of detractors 5) Review Owner Dependency score 6) Reduce customer dependence on owner. Gain an understanding of how customer retention + owner dependency are used to calculate business risk. Ideal audiences: Executives, managers, customer success, account managers, product.

Training Subtype:

Executive/Leadership Development

Location:

6 Jonathan Rd

Burlington, MA 01803

[On-site at Employer Location]

Program Results In:

-NA-

Course Length:

4 week(s)

Average No. of Hours/Week:

1 Hrs

On-line Course Schedule:

Cost/Student:

Includes:

$2,500.00

Tuition
Equipment / Tools

Flat Rate Course:

(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)

Yes

Performance Summary

Program Year (Most Recent):