Participants will learn how to proactively manage customers and customer satisfaction to maximize retention and the total lifetime value of a client in a repeatable manner.
Instruction via Zoom. Assignments: 1) Create an updated NPS survey 3) Send survey to your client base.
Interactive Workshop Activities: 1) Review NPS results 2) Identify any feedback patterns 3) Sales vs Service, where does customer ownership fit? 4) Account Management vs. Customer Success.
This course will give participants an understanding of how a company’s future stream of profits can be far more predictable with proactive vs reactive client management.
Ideal audiences: Executives, managers, sales leaders, customer success + account managers.
Training Subtype:
Executive/Leadership Development
Location:
6 Jonathan Rd
Burlington, MA 01803
[On-site at Employer Location]
Program Results In:
-NA-
Course Length:
4 week(s)
Average No. of Hours/Week:
1 Hrs
On-line Course Schedule:
Cost/Student:
Includes:
$2,500.00
Tuition
Equipment / Tools
Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
Yes
Performance Summary
Program Year (Most Recent):
For assistance, you may contact the MassHire TrainingPro Help Desk at 617-626-5003.
