|
Course Name:
|
CUSTOMER SERVICE EXCELLENCE
|
|
Course ID:
|
1132981 |
|
Provider Name:
|
J.E. CUNNINGHAM & ASSOCIATES, LLC
|
|
Approved for:
|
|
|
Description:
|
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service training will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business. These trainings will be conducted in person or virtually as requested.
|
|
Training Subtype:
|
Customer Service Training
|
|
Location:
|
218 Shrewsbury Street
Suite 201
Worcester, MA 01604
|
|
Program Results In:
|
-NA-
|
|
Course Length:
|
3 week(s)
|
|
Average No. of Hours/Week:
|
4 Hrs
|
|
On-line Course Schedule:
|
|
|
Cost/Student:
Includes:
|
$6,000.00
Tuition
|
|
Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
|
Yes
|
|
Performance Summary
|
|
|
Program Year (Most Recent):
|
|
|
|
