This training will equip your staff with a foundation for delivering exceptional customer experiences, support to apply what has been learned, and tools to sustain best practices. Participants will learn how to improve the quality of customer relations by developing an ability to anticipate needs more accurately and manage challenging customers, creating a climate of trust, appreciation, and cohesion. Employees will also practice strategies for turning difficult situations into opportunities to build customer satisfaction and loyalty. Sessions will be delivered in-person, virtually via Zoom, or in a hybrid model, with a blend of instructor-led presentations, individual and group exercises, discussion, projects, and individual assessments.
