This senior level training focuses on how to create a culture of service to help a company stand out from its competition, ensuring longevity and profitability. Managers will learn ways to empower their teams, provide incentives for customer satisfaction and serve as a coach for providing exceptional service. Organizations with a customer service focus increase retention of employees, develop loyal, long term customers, increase revenues and differentiate themselves from their competition. Sessions will be delivered in-person, virtually via Zoom, or in a hybrid model, with a blend of instructor-led presentations, individual and group exercises, discussion, projects, and individual assessments.
