Every day employees have the opportunity to deliver not just basic service but to go one step beyond to deliver extraordinary service. When they do, they create experiences for both internal and external customers that are memorable and create loyal relationships. In this training, participants learn the difference between ordinary and extraordinary service, brainstorm examples of extraordinary service for internal and external customers and learn the practical steps they can take every day to deliver such service. Sessions will be delivered in-person, virtually via Zoom, or in a hybrid model, with a blend of instructor-led presentations, individual and group exercises, discussion, projects, and individual assessments.
