This course for supervisors and managers presents turnover/retention as a managerial metric that can be significantly influenced through better understanding of its root causes. The course engages participants in identifying those causes in their environment and then in identifying those workplace attributes that drive employee satisfaction. Then they identify and demonstrate or describe actions and behaviors to improve employee satisfaction and thereby improve retention. Upon completion, participants will learn what drives employee retention and how they can beneficially impact employee satisfaction through their actions and behavior. This course is taught in person in a mix of class lecture, group discussion and hands-on activities.
