This course explains how to assess the climate of a conflict and understand the issues that create them. It introduces methods to gather information, neutralize a situation, clarify points of view, and define a conflict.
Upon completion of this course participants will be able to:
• Assess a climate
• Set the stage for resolution
• Broker a resolution
• Follow up on resolution
This course, targeted to salaried workers, will be taught in person in a mix of class lecture, group discussion and hands-on activities and exercises.