The course teaches Lean Six Sigma tools. This course discusses the need to: recognize opportunities and eliminate defects as defined by the customer; establish a formal performance improvement process; recognize that variation hinders organizational ability to reliably deliver high quality products and services; use the process flow tools to minimize variability; use problem solving and assessment tools; think creatively about the problem in new ways; and collect data necessary to develop solutions. This course, targeted to technical and support staff and lower-mid management, will be taught in person in a mix of class lecture, group discussion and hands-on activities and exercises.
