Method of instruction is virtual, including group discussions, presentations and assignments to practice what is being taught. Ideal person for this class is anyone who works with customers or clients, for example, sales, customer service, healthcare, IT professionals. Training during work hours. This past year has prompted us to make different adjustments and changes. Now is the time to rely on and build upon your strengths in order to focus on the future. This course will cover the importance of remaining professional, flexible, positive, and a reliable part of a team even in a challenging environment. We will concentrate on how you can bring valuable skills, innovation and your unique creativity to any setting and ensure success.
