In this course, participants will learn how to effectively handle service interactions through a consultative service and sales approach. This will be achieved through in-person and/or VILT. Learning concepts are introduced, practiced, and reinforced through a variety of learning methodologies including presentations, group discussions and activities, polling, and action planning. Taking this course will increase the participants ability to effectively handle customers’ service needs by quickly building trust, problem solving through active listening, skillfully handling the service interaction and seamlessly moving service to a sales interaction. Participants will create a positive customer experience with modern customers.
