Delivering extraordinary service not only builds relationships, but it also builds retention and loyalty with both internal and external customers. In a busy world, we often focus on getting the job done, and we put customer service second. This in pers training addresses not only critical customer service skills but also practical ways to integrate them into daily workflow. Topics will include, but are not limited to, creating a customer focused mindset, understanding and connecting to customers, managing challenging situations and cultural, generational competency in the customer experience and creating extraordinary experiences that build loyalty. This training is provided in person or virtual.
