Participants will learn the Net Promoter Score (NPS,) the science and psychology behind it, and how to implement it.
Instruction via Zoom. Assignments: 1) View video tutorials 2) Create a customized NPS survey 3)Send survey to your client base to measure customer satisfaction and owner dependency.
Gain an understanding of how customer retention + owner dependency are used to calculate business risk.
Ideal audiences: Executives, managers, customer success + account managers, product developers.
Training Subtype:
Executive/Leadership Development
Location:
6 Jonathan Rd
Burlington, MA 01803
[On-site at Employer Location]
Program Results In:
-NA-
Course Length:
1 week(s)
Average No. of Hours/Week:
6 Hrs
On-line Course Schedule:
Cost/Student:
Includes:
$1,500.00
Tuition
Equipment / Tools
Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
No
Performance Summary
Program Year (Most Recent):
For assistance, you may contact the MassHire TrainingPro Help Desk at 617-626-5003.
