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Course Name:
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CUSTOMER SERVICE CERTIFICATE
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Course ID:
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1134371 |
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Provider Name:
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MIDDLESEX COMMUNITY COLLEGE
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Approved for:
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Description:
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This program is offered in person, using group discussions, assessment tools, class lectures and presentations. Training will occur during work hours. This certification is for customer service professionals to
gain knowledge in the skills and techniques required to
provide exceptional customer service and support in multiple front facing
environments. It ensures they understand how to assess customer needs
while exceeding their expectations. Participants will go through 6 modules
including the following topics: Building Confidence in Communication,
Customer Service Excellence, manage Challenging Situations with
Customers, Time Management & Productivity, Managing Conflict and Your Team Members as Customers |
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Training Subtype:
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Telephone Skills
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Location:
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33 Kearney Square
Lowell, MA 01852
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Program Results In:
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Certificate
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Course Length:
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8 week(s)
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Average No. of Hours/Week:
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3 Hrs
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On-line Course Schedule:
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http://middlesex.mass.edu/
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Cost/Student:
Includes:
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$549.00
Tuition
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Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
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No
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Performance Summary
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Program Year (Most Recent):
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0
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Number of Program Participants:
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Participant Completion :
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0
0% |
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Number of Educational Outcomes:
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0
0% |
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