In this next-level training, managers will deepen their skillset to help them confidently address challenges and strategically approach opportunities as they oversee people and projects. The training will build on the essentials course to be better prepared to coach individuals and build their teams, understand and embrace diversity in the workplace, learn to navigate difficult employees and sensitive situations and develop techniques for engaging staff in-person and remotely. Sessions will be delivered in-person, virtually via Zoom, or in a hybrid model, with a blend of instructor-led presentations, individual and group exercises, discussion, projects, and individual assessments.
