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Course Name:
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0916 - CUSTOMER RELATIONSHIP SKILLS
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Course ID:
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1135412 |
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Provider Name:
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LEAN ENTERPRISE SYSTEM SOLUTIONS
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Approved for:
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Description:
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This course was designed to teach students how to drive superior customer service. Customers come in two forms; internal and external. Participants will learn that the optimum way to satisfy your paying customers (external) is to satisfy your non-paying customers (internal). Through in person or virtual lecture students will learn a) What do all customers want and need from their suppliers and partners b) How to identify your customers’ needs as it relates to their strategy c) How to develop processes to allow your organization to meet and exceed your customers’ needs and d) What to measure to determine customer satisfaction. The ideal audience for this course is senior managers, middle managers and experienced & entry level personnel. |
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Training Subtype:
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Listening and Communication Skills
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Location:
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189 Essex St.
Suite L
Indian Orchard, MA 01151
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Program Results In:
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-NA-
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Course Length:
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1 week(s)
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Average No. of Hours/Week:
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4 Hrs
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On-line Course Schedule:
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Cost/Student:
Includes:
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$1,500.00
Tuition
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Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
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Yes
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Performance Summary
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Program Year (Most Recent):
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