In this course participants will learn about Conflict Resolution. Instruction will be facilitator led virtually (Zoom) and contain several activities to test participant comprehension and ensure proper application of learning. Participants will leave this course with a better understanding of what conflict really is and why it occurs, different styles and preferences for resolving conflict, risks and benefits of different conflict resolution styles, and how to apply a collaborative approach to resolve conflict. The ideal audience for this course are employees of all levels and interested professionals.