Every employee at every level of the company participates onsite or virtually. This instructor-led course teaches how to reduce unhealthy conflict, turnover, and team dysfunction, increase trust, collaboration, cohesiveness, retention, and performance. Topics include: Emotional and Psychological Safety, Delivering and Receiving Feedback, 5 Levels of Conflict, Clear the AIRR model to resolve conflict, How to disagree without hurting relationships, Conflict Modes of Competing, Collaborating, Compromising, Avoiding and Accommodating. Participants roleplay past, current, or potentially future conflicts using the tools, models, and tactics.
