In this course, participants will learn about the importance of having efficient business operations and appreciate the need to ensure the effectiveness of their operations as the business grows. The course will expose participants to the best practices in running a business operation. The participants will learn through in-person lectures and in-class activities. Taking this course will increase the participants knowledge of the key concepts of operations management and how to design their business operations and processes so that their products and services can be delivered efficiently and cost effectively. The ideal audience for this course is owners and managers of small businesses, management staff and interested professionals.